1. RESPONSIBLE FOR THE TREATMENT

Identity: CARLES FONTFREDA, S.A. (also referred to as the provider)

Tax Identification Number (NIF): A-17098021

Postal Address: Av. Antoni Gaudí, 23, 17800 Olot (Girona) Spain

Email: info@fontfredapintures.com

CARLES FONTFREDA, S.A., as the controller of this website, informs you that it has implemented necessary technical and organizational measures to ensure the confidentiality, integrity, and availability of the data entered, in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

2. PURPOSE OF PROCESSING

Your personal data will only be used for the following purposes:

  • Conducting necessary commercial and administrative procedures with website users;
  • Sending commercial advertising communications via WhatsApp, email, SMS, MMS, social communities, or any other electronic or physical means, provided that the User has given express consent to receive commercial communications electronically by subscribing to the newsletter;
  • Responding to inquiries and/or providing information requested by the User;
  • Providing contracted or subscribed services and/or products to the User;
  • Managing online purchases through order processing and returns via our online services, sending notifications about delivery status or in case of shipping issues, managing payments, handling complaints or issues regarding product or service warranties, verifying age and validating legal capacity to contract, as well as, where applicable, the formulation, exercise, or defense of claims.
  • Using your data to contact you, both electronically and non-electronically, to obtain your opinion on the service provided; and
  • Notifying you of changes, important developments in privacy policy, legal notice, or cookie policy.
    You can revoke your consent at any time by sending a letter with the subject “Unsubscribe” to: info@fontfredapintures.com.

According to LSSICE, CARLES FONTFREDA, S.A. does not engage in SPAM practices; therefore, it does not send commercial emails that have not been previously requested or authorized by the User. Consequently, in all communications received from the provider, the user has the option to revoke their express consent to receive our communications.

We will not process your personal data for any other purposes than those described except by legal obligation or judicial requirement.

Your data will be retained for the duration of our business relationship with you or until you exercise your right to cancel, oppose, or restrict processing. However, we will retain certain identification and traffic personal data for a maximum period of 2 years if required by Judges and Courts or to initiate internal actions resulting from misuse of the website. Your data will not be subject to decisions based solely on automated processing that affects your data.

3. LEGITIMACY OF PROCESSING

The legal basis for data processing is your consent granted to carry out the aforementioned purposes, which will be requested at the time of checking the corresponding box when providing your data.

    Failure to provide the requested personal data or to accept this data protection policy implies the impossibility of subscribing, registering, or receiving information about the Provider’s products and services.

    4. RECIPIENTS OF ASSIGNMENTS OR TRANSFERS

    CARLES FONTFREDA, S.A. does not carry out any transfer or communication of data either within or outside the EU except to the transport company to deliver orders to the address designated by the interested party for this purpose, as well as to payment service providers to manage purchases made through the website.
    The provider will only provide information to law enforcement agencies under court order or legal obligation, without prejudice to the provider’s ability to block or cancel your account if there are indications of any crime committed by the user. The information provided will only be provided by the provider at this time.

    The information you provide through this website or application will be hosted on servers owned by CARLES FONTFREDA, S.A. The processing of data by this entity is governed by a data processing agreement between the provider and this company. In no case will this processor outsource services involving any data processing by third parties without our prior consent.

    Optionally, for cloud computing services and/or services for sending emails, communication, and other related IT services, data may be:

    • Transferred to IT service companies located within the European Economic Area (EEA) or,
    • Transferred to IT service companies located outside the EEA covered by the Privacy Shield protection scheme, ensuring adequate protection measures for the security of personal data. You can obtain more information by visiting this link: https://www.privacyshield.gov/welcome

    5. RIGHTS OF INTERESTED PARTIES

    As an interested party, you can exercise the following rights before CARLES FONTFREDA, S.A. by sending a letter to the postal address at the header or sending an email to info@fontfredapintures.com, indicating “LOPD, ARCO Rights” as the subject, and attaching a photocopy of your ID card or any similar legally valid means, as indicated by law.

    Rights:

    • Right of access: allows the interested party to confirm whether their data is being processed and, if so, to access personal data and the following information: purposes of processing, categories of personal data concerned, recipients or categories of recipients to whom personal data have been or will be disclosed, retention period or criteria used to determine this period, etc.
    • Right of rectification: allows modification of personal data if inaccurate, including the right to complete incomplete data. By providing us with personal data through any means, you guarantee that it is true and accurate and undertake to notify us of any changes or modifications to it. Therefore, any damage caused by incorrect, inaccurate, or incomplete information provided on the website forms will be the sole responsibility of the interested party.
    • Right of erasure: allows requesting the deletion of personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected, or they are being processed unlawfully or consent is withdrawn. Please note that erasure will not proceed when the processing of personal data is necessary, among other reasons, for compliance with legal obligations or for the formulation, exercise, or defense of claims.
    • Right of cancellation: allows deleting inappropriate or excessive data.
    • Right of objection: right to object to the processing of your data based on our legitimate interest. Data will not be processed unless compelling legitimate grounds for the processing prevail over your interests, rights, and freedoms, or for the formulation, exercise, or defense of claims.
    • Restriction of processing: involves marking the personal data stored, requesting the temporary suspension of such processing or limiting its future processing.
    • Data portability: facilitates the processing of data to the interested party, enabling them to transmit it to another controller, without hindrance.
    • Right not to be subject to automated individual decision-making (including profiling): the right not to be subject to a decision based solely on automated processing that produces legal effects or significantly affects.

    As a user, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

    You also have the right to lodge a complaint with the supervisory authority if you believe that your rights may have been violated in relation to data protection (agpd.es).

    6. ADDITIONAL INFORMATION

    Information we collect
    We obtain the minimum and essential information through the registration form. In this form, you will provide the following data: email address, first and last name, Tax ID, address, and contact phone number.
    Through this Privacy Policy, we inform you that the photographs published on the website are owned by CARLES FONTFREDA, S.A., including those of minors, for which consent has been obtained from parents, guardians, or legal representatives by signing the forms drawn up for this purpose by the centers where the minors are involved. However, parents, guardians, or legal representatives of minors, as holders of their rights, and upon formal written request, may indicate their refusal to use the image of the minor; in this case, the image will be pixelated.

    7. SOCIAL NETWORKS

    We inform you that CARLES FONTFREDA, S.A. may have a presence on social networks. The processing of data carried out on individuals who become followers on social networks (and/or perform any link or action of connection through social networks) of the official pages of CARLES FONTFREDA, S.A. will be governed by this section, as well as by the terms of use, privacy policies, and access regulations belonging to the corresponding social network accepted by the user beforehand.
    CARLES FONTFREDA, S.A. will process your data in order to properly manage your presence on the social network, inform you about activities, products, or services of the provider, as well as for any other purpose permitted by the regulations of the Social Networks.

    It is prohibited to publish content:

    • That is allegedly illegal according to national, community, or international regulations or that engages in allegedly illegal activities or contravenes the principles of good faith.
    • That violates the fundamental rights of individuals, lacks courtesy on the network, bothers or may generate negative opinions among our users or third parties, and in general, any content that the provider considers inappropriate.
    • And, in general, that contravenes the principles of legality, honor, responsibility, protection of human dignity, protection of minors, public order, privacy protection, consumer protection, and intellectual and industrial property rights.

    Likewise, CARLES FONTFREDA, S.A. reserves the right to remove, without prior notice from the website or corporate social network, any content deemed inappropriate.

    Communications sent through social networks will be included in a file owned by CARLES FONTFREDA, S.A., which may send you information of interest. In any case, if you send personal information through the social network, CARLES FONTFREDA, S.A. will be exempt from liability regarding the security measures applicable to this platform due to the user, if you wish to know them, please consult the corresponding specific conditions of the network in question.

    8. SECURITY MEASURES

    The data you provide us will be treated confidentially. The Provider has adopted all necessary technical and organizational measures and all levels of protection to ensure the security of data processing and to prevent its alteration, loss, theft, unauthorized processing, or access, depending on the state of technology and the nature of the data stored. It is also guaranteed that the processing and registration in files, programs, systems, and equipment, premises, and centers comply with the requirements and conditions of integrity and security established by current regulations.

      9. LANGUAGE

      The language applicable to this Privacy Policy is Spanish. Therefore, if there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

      10. CHANGES TO THIS PRIVACY POLICY

      CARLES FONTFREDA, S.A. reserves the right to modify this policy to adapt it to new legislation or jurisprudence.

      11. LEGISLATION

      In general, the relations between CARLES FONTFREDA, S.A. and the Users of its telematic services, present on this Website, are subject to Spanish legislation to which the parties expressly submit, being competent to resolve all disputes arising from or related to their use the Courts and Tribunals of Olot.

      12. LOYALTY PROGRAM POLICY

      By joining the Fontfreda Club, you agree that your provided data may be used for advertising and/or commercial purposes regarding our products.